Customer Relationship Management (CRM) is an ease-of-use tool that simply manages most of the critical customer information so it can be viewed in one convenient place. Without leaving the application, you can view contact information, follow up via email or social media, manage tasks, and track your performance, among other benefits.
Customer Relationship Management (CRM) is a process used by companies to better understand their customer groups, respond in a quick manner, and aid customer desires. CRM technology allows firms to collect and manage large amounts of customer data and then carry out strategies based on that information. Data collected through focused CRM initiatives help firms solve specific problems throughout their customer relationship cycle. The chain of activities from the initial targeting of customers to efforts to win them back for more integrating enterprise resources and planning applications with CRM applications.
CRM data also provide companies with important new insights into customers' needs and behaviors, allowing them to tailor products to targeted customer segments. Information gathered through CRM programs often generates solutions to problems outside a company's marketing functions, such as supply chain management and new product development.
Axiom can assist customers in the Assessment, Proof of concepts, Implementation and Maintenance services supporting technologies around Salesforce.com, Microsoft CRM, Siebel and SAP CRM.
Axiom Service Offerings:
- Advisory Services
- BPM Solutions and Services
- Middleware Integration Services
- CRM Services
- Omni Channel Customer Engagement
- Transformation Services
- Cloud Consulting Services
- Quality Assurance and Testing Services
- Professional Services
Axiom Solution Offerings:
- Predictive Analytics
- Aviation Analytics
- Healthcare Analytics
- Retail Analytics
- Hospital Performance Management
- Enterprise Performance Management
- Financial Industry - Risk Management