Omni Channel Customer Engagement

It's crucial for customers to have the ability to connect with consumers through every channel; mobile, web, and in-store. Building innovative experiences for their omni-channel consumer through insights, organizational structure, and technology to drive long-term customer value is a necessity.

Axiom supports implementation and maintenance of Genesys Products, similar to the Omni channel customer experience and contact center solutions. Using the Genesys Customer Experience Platform gives potential customers the ability to contact support centers of large corporations using voice calls, web chat, email or via social media. Customer contact has been designed with security in mind while ensuring customer effort is kept to a minimum.

Genesys customers can work with Axiom as a development partner to bring additional customer-contact channels as part of their commitment to innovation in customer services. The Genesys platform is optimized for digital mobile devices and platforms, it allows customers to be granted unlimited service to ensure their customers have access to support whenever needed.

The Genesys Omni channel solution fully supports all customers' business models by granting agents a full view of its customer’s integration through the contact support center. This allows agents to respond quickly and efficiently. Genesys Omni channel solutions are at the forefront of providing customer service solutions that engage with people’s clear preference for mobile devices. Their scalable platform has enabled collaboration to innovate and bring new, engaging models of support to our customers. This solution can be implemented using the Genesys Business Edition of the Genesys Customer Experience Platform in a cloud deployment model. This ensures continuous service availability and data protection whilst also offering the outsourced software as a service model that’s at the heart of different customers’ business models.

 

Axiom Service Offerings:

  • Advisory Services
  • BPM Solutions and Services
  • Middleware Integration Services
  • CRM Services
  • Omni Channel Customer Engagement
  • Transformation Services
  • Cloud Consulting Services
  • Quality Assurance and Testing Services
  • Professional Services

Axiom Solution Offerings:

  • Predictive Analytics
  • Aviation Analytics
  • Healthcare Analytics
  • Retail Analytics
  • Hospital Performance Management
  • Enterprise Performance Management
  • Financial Industry - Risk Management