Today’s insurance companies are faced with complex problems. Bottlenecks are impeding efficient operations, workers deal with cluttered desktops containing multiple disconnected applications, and important processes are often documented on sticky notes around workspaces.
Specialized Financial Services Expertise
Workers are stifled and bogged down by inefficient knowledge tools. All of this is compounded by the need to pull data from or update data into multiple different systems, over and over again as well as multiple time consuming repeated steps increasing average handle time by a factor of 10 or more. The price for all of this inefficiency is decreased customer satisfaction, a poor experience, and unhappy customers.
There are many inefficiencies, but things change over time. Business changes come at an ever-increasing pace through changing policies, government regulations, company acquisitions as well as expansion into other global markets making it even harder for organizations to keep up with the pace of change.
86% of consumers quit doing business with a company because of a bad customer experience
7 in 10 Americans are willing to spend more with companies that provide excellent customer service
3 in 5 Americans (59%) would try a new brand for a better service experience
9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience
Axiom’s Unique Solutions
Axiom Technology Group brings together a unique set of capabilities and skills to support the delivery of your application on Pega system’s Customer Management platform including Systems Architects as well as Business experts who focus on the insurance industry. This unique combination means that organizations can eliminate duplicate data entry, with customized integrations that keep your back-end systems in sync and up-to-date.
Axiom’s solutions are built for change to provide a truly agile system designed to keep up with rapid changes in a fast-moving marketplace. Axiom’s expertise combined with a diverse set of skills means that your solution is able to work both in the back-office as well as the front office or the mobile marketplace. Axiom can deliver a truly unified solution in a single solution for both the desktop and mobile platforms.
Axiom + Pega Solutions
With Pega systems platform, Axiom delivers a truly global solution that can operate within multiple regions across desperate markets.
Using Pega’s Customer Service for Insurance technology, Axiom can help you engage with customers in a digital world. Customers experience your company across all channels and an Axiom configured Pega solution helps enable you to manage that complexity. The Pega solution has evolved CRM from records-based, contact-focused and static to a dynamic system that interprets customer context and helps people make the right decisions at every touch point
What the Pega solution does for insurance is:
- Marketing to manage customer interactions across all channels
- Sales & Onboarding to manage the entire sales process
- Customer Service across all channels
- Operations Applications to increase back office efficiency
Today, to be competitive, leading insurers realize they must streamline and automate their existing legacy IT systems to drive profitable growth. With an Axiom delivered Pega solution leading insurance companies are unifying the front and back office with marketing, customer service, and sales and distribution. The result? Leading brands are driving revenue and profitability, by improving key metrics such as customer satisfaction, (CSAT), share of wallet, and Net Promoter Score (NPS)